Hi ​@Lukedavison04 

Have you submitted a PAC code and have determined a swap date to move over to iD Mobile?

Does the SIM from your previous network still work? If so, then the swap has failed.

If the PAC code given to you by your old network was within the last 30 days then you can re-submit it. If it outside of the 30 days then you can request a new one from them.

https://www.idmobile.co.uk/switch

To check if your iD Mobile account and plan are live:-

Checking Online or via the App:
Log in to the iD Mobile app or visit the online dashboard.
Go to the Home or Plan section.
Look for your active allowances (data, minutes, and texts) or contract status to confirm the account is fully live.

If you are still having problems then your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Hi ​@Lukedavison04,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.