setup issue

Hi ​@Marin1405,

I am so sorry to hear that you are facing issues with making and receiving calls. Please try the steps below, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:

• Go to Settings
• Tap Messages
• Turn iMessage OFF
• Go to Settings > General
• Tap Reset
• Choose Reset Network Settings
• Once your iPhone restarts, go back to Settings
• Tap Messages
• Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks Gemma. Tried your suggestions but still no success. Steve.  

Hi ​@Marin1405,

I am so sorry to hear that this did not work. 

What I can suggest is contacting our customer service team via live chat to request a new SIM card, this should resolve the issue. Our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team