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New Contributor
May 17, 2026

setup issue

  • May 17, 2026
  • 3 replies
  • 19 views

I moved from o2 last week with an eSIM. I have data but cannot make or receive calls.  I also transferred my number as well

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Marin1405,

     

    I am so sorry to hear that you are facing issues with making and receiving calls. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Marin1405Author
    New Contributor
    May 17, 2026

    Thanks Gemma. Tried your suggestions but still no success. Steve.  

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Marin1405,

     

    I am so sorry to hear that this did not work. 

     

    What I can suggest is contacting our customer service team via live chat to request a new SIM card, this should resolve the issue. Our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.