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Community Member
bsandall
Community Member
May 17, 2026
Question

Signed up - Unable to sign in and no esim

  • May 17, 2026
  • 1 reply
  • 10 views

I'm signed up a 4 hours ago. Unable to sign in to request transfer and receive the message "Sorry, your details do not match our records. Please try again"

 

and haven't received esim qr code.

 

Any help welcome. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 17, 2026

    Hi ​@bsandall,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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