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Community Member
KateFreemanGray
Community Member
April 15, 2026

sim

I've got a sim for my partner and it's using  data  but cant use it to ring from. 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 15, 2026

    Hi ​@KateFreemanGray 

     

    Thank you for getting in touch with us, and I’m sorry to hear your partner is having trouble making calls.

     

    If data is working but calls aren’t, it could be related to network settings, coverage, or how the SIM has been set up. A few quick things to try:

    Restart the phone
    Make sure airplane mode is off
    Check that the correct network is selected in settings
    Ensure VoLTE/4G calling is enabled (if available on the device)

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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