Skip to main content
Solved

SIM activation

  • August 14, 2025
  • 4 replies
  • 101 views
D
New Contributor

I bought a SIM only for my daughter on Mon 11 Aug with a switch over date of Mon 18th. However yesterday, Wed 13th the switch over happened and I hadn't received my SIM yet. My daughter now has no service. I went to my local Currys store this morning and picked up a replacement SIM, however I cannot activate it because my daughter does not have any service to receive the confirmation code. What can I do to activate the SIM?

Best answer by WelshPaul

You can chat with a live chat agent, who should be able to activate your replacement SIM there and then. However, they will only be able to chat with the account owner.

 

Link below:

https://idmobile.co.uk/live-chat

 

    4 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 14, 2025

    You can chat with a live chat agent, who should be able to activate your replacement SIM there and then. However, they will only be able to chat with the account owner.

     

    Link below:

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • August 14, 2025

    Hi ​@ddc70  had you managed to speak with one of our live chat agents, or would you still like some help with this? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • ddc70
    • Author
    • New Contributor
    • August 14, 2025

    Thanks everyone for your replies. I got sorted through the live chat. I couldn't find the link to get through to the live chat. Much appreciated 

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • August 14, 2025

    Glad to hear you got sorted ​@ddc70 

    If you ever need any further support, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement