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SIM activation

  • August 14, 2025
  • 4 replies
  • 76 views

I bought a SIM only for my daughter on Mon 11 Aug with a switch over date of Mon 18th. However yesterday, Wed 13th the switch over happened and I hadn't received my SIM yet. My daughter now has no service. I went to my local Currys store this morning and picked up a replacement SIM, however I cannot activate it because my daughter does not have any service to receive the confirmation code. What can I do to activate the SIM?

Best answer by WelshPaul

You can chat with a live chat agent, who should be able to activate your replacement SIM there and then. However, they will only be able to chat with the account owner.

 

Link below:

https://idmobile.co.uk/live-chat

 

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 14, 2025

You can chat with a live chat agent, who should be able to activate your replacement SIM there and then. However, they will only be able to chat with the account owner.

 

Link below:

https://idmobile.co.uk/live-chat

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2025

Hi ​@ddc70  had you managed to speak with one of our live chat agents, or would you still like some help with this? 


  • Author
  • New Contributor
  • August 14, 2025

Thanks everyone for your replies. I got sorted through the live chat. I couldn't find the link to get through to the live chat. Much appreciated 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2025

Glad to hear you got sorted ​@ddc70 

If you ever need any further support, please let us know.