Skip to main content
Community Member
Jun 19, 2026 7:48 PM UTC
Question

sim not arrived and yet old service disconnected

My old Sim has been switched over but my new SIM card hasn’t arrived. Can you help? Joe do I get s hold of someone at ID mobile by phone?

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
Jun 20, 2026 11:03 AM UTC

Hi ​@Tchatter,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.