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Community Member
June 19, 2026
Question

sim not arrived and yet old service disconnected

My old Sim has been switched over but my new SIM card hasn’t arrived. Can you help? Joe do I get s hold of someone at ID mobile by phone?

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
June 20, 2026

Hi ​@Tchatter,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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