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Community Member
April 13, 2026
Question

sim not working

  • April 13, 2026
  • 1 reply
  • 16 views

Received my new pay as you go sim, put in iPhone but not working

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Keithf
     

    I’m sorry to hear your new Pay As You Go SIM isn’t working in your iPhone I understand how frustrating that must be.

     

    To get this resolved for you, please contact our Live Chat team, who can check the SIM activation and your account in more detail and help get you connected as quickly as possible.

     

    You can reach them here: https://www.idmobile.co.uk/live-chat

     

    They’ll be best placed to investigate and get this sorted for you.

     

    Owethu