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Community Member
April 16, 2026

sim not working

  • April 16, 2026
  • 1 reply
  • 12 views

Hi i have getting a sim onlh contract for my son and i’ve inserted it an waited 24 hours and its still not working? I have also done everything on the support page.

 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@JadeC90,

     

    I’m really sorry to hear your son’s SIM still isn’t working. I understand how frustrating that is, especially after waiting and trying the troubleshooting steps.
     

    Let’s run through a few quick checks:

    • Restart the phone with the SIM inserted
    • Make sure Airplane Mode is OFF
    • Go to Settings → Mobile Network → Network Selection → Automatic
    • Check the SIM is properly seated (remove and reinsert it)
    • Try the SIM in another phone if possible to rule out a device issue
    • Check for any activation email/text and allow up to 24 hours after first insertion
     

    If there is still no service after 24 hours and full troubleshooting, it may indicate a SIM activation or provisioning issue, and we’ll need to look into this further on our side.
     

    Lamiya

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