Hi ​@Planetocean 

Thank you for getting in touch, and I’m sorry to hear that you’ve been without full service today during your number transfer from Vodafone.

When a porting process begins, it is normal for your old SIM to stop working first while the number is being moved across networks. The iD Mobile SIM may take a short time after this to fully activate with your number, and this process can sometimes take a few hours to complete once the transfer has started.

Please try the following:

Restart your phone
Ensure the iD Mobile SIM is inserted correctly
Wait up to a few hours for full activation to complete

We’re sorry for the inconvenience caused and appreciate your patience while this is being completed.

Thank you,

Zandile m 

The iD Mobile Team

Hi it’s working now but I cannot access voicemails. I’m setting up the pin and every PIN number I can yr in including 0000 and 1234 as suggested for previous people having the same issue doesn’t work 

Hi ​@Planetocean,

Please could you check if the voicemail feature is enabled on the app as well as this could prevent access.

Thanks,
Hosai

Yes it is enabled in the app

Any help? 

Hi ​@Planetocean,

Thanks for sharing and I am so sorry to hear of this. This would need to be escalated to our technical team. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team

thank you.

HI ​@Planetocean , 

No problem at all. 

Owethu