SIM NOT WORKING

Hi ​@Planetocean 

Thank you for getting in touch, and I’m sorry to hear that you’ve been without full service today during your number transfer from Vodafone.

When a porting process begins, it is normal for your old SIM to stop working first while the number is being moved across networks. The iD Mobile SIM may take a short time after this to fully activate with your number, and this process can sometimes take a few hours to complete once the transfer has started.

Please try the following:

Restart your phone
Ensure the iD Mobile SIM is inserted correctly
Wait up to a few hours for full activation to complete

We’re sorry for the inconvenience caused and appreciate your patience while this is being completed.

Thank you,

Zandile m 

The iD Mobile Team

Hi it’s working now but I cannot access voicemails. I’m setting up the pin and every PIN number I can yr in including 0000 and 1234 as suggested for previous people having the same issue doesn’t work 

Hi ​@Planetocean,

Please could you check if the voicemail feature is enabled on the app as well as this could prevent access.

Thanks,
Hosai

Yes it is enabled in the app