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New Contributor
May 8, 2026
Question

SIM NOT WORKING

  • May 8, 2026
  • 8 replies
  • 70 views

My porting was supposed to happen today from Vodafone. The Vodafone service went off early this morning and I’ve been unable to make calls all day or use my phone away from my house. When will the new SIM start working with my old number?

    8 replies

    iD Mobile Employee
    May 9, 2026

    Hi ​@Planetocean 

    Thank you for getting in touch, and I’m sorry to hear that you’ve been without full service today during your number transfer from Vodafone.

    When a porting process begins, it is normal for your old SIM to stop working first while the number is being moved across networks. The iD Mobile SIM may take a short time after this to fully activate with your number, and this process can sometimes take a few hours to complete once the transfer has started.

    Please try the following:

    Restart your phone
    Ensure the iD Mobile SIM is inserted correctly
    Wait up to a few hours for full activation to complete

     

    We’re sorry for the inconvenience caused and appreciate your patience while this is being completed.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team

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    New Contributor
    May 9, 2026

    Hi it’s working now but I cannot access voicemails. I’m setting up the pin and every PIN number I can yr in including 0000 and 1234 as suggested for previous people having the same issue doesn’t work 

     

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 9, 2026

    Hi ​@Planetocean,

    Please could you check if the voicemail feature is enabled on the app as well as this could prevent access.

    Thanks,
    Hosai

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    New Contributor
    May 9, 2026

    Yes it is enabled in the app

     

    New Contributor
    May 11, 2026

    Any help? 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@Planetocean,

     

    Thanks for sharing and I am so sorry to hear of this. This would need to be escalated to our technical team. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

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    New Contributor
    May 11, 2026

    thank you.

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 12, 2026

    HI ​@Planetocean , 

     

    No problem at all. 

     

    Owethu