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Community Member
Versatail
Community Member
June 30, 2026
Question

Sim not working

My physical sim is not working - how can I contact someone for support?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@Versatail,

     

    Thanks for getting in touch.

     

    We're sorry to hear you're having trouble with your physical SIM.

     

    Could you let us know a little more about the issue you're experiencing? For example, is your phone not detecting the SIM at all, or are you unable to make calls, send texts, or use mobile data?

     

    Please don't share any personal or account information (such as your mobile number, address or date of birth) here, as this is a public forum.

     

    Once we know a bit more about what's happening, we'll be happy to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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