Sim not working in new phone how do you get another

Forum|Forum|5 months ago
March 14, 2026
3 replies
220 views

Hi community

I have just joined id and my sim isn’t working in my new phone..

it says no sim- no service so don’t know how to get a new one from ID mobile

Can anyone help?

kidest regards

Best answer by Gemma M

Hi @Malinoispair ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Decembersangel72

Gold Contributor

Hi @Malinoispair

Is your phone compatible with the iD Mobile network?

Check the network settings:

If the SIM is still not working then you can try:-

1 - Try turning your device off and on again
2 - Removing and cleaning the SIM card with a soft cloth to remove dirt
3 - Try reseating the card
4 - Testing the SIM in another phone
5 - Visit your local Currys store and get a replacement
6 - Contact the Live Chat for assistance:-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-