Switched from O2 but can only use the phone on WiFi as idmobile connection is not working . Shows my old number that I’ve taken over as O2 and the idmobile temporary number that does not work. Any ideas ??
Question
SIM switch issue
+5Hi
I'm really sorry to hear you're experiencing issues with your service. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new/transferred/current number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
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