so i have my new id sim card but how di input the pac code to retain my own number

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so i have my new id sim card how do i input my original number from smarty /? i have the pac code but no idea where to input

Owethu M

iD Mobile Employee

Hi @Whitto,

Thank you for getting in touch.

To move your existing number from Smarty to your new iD Mobile SIM, you will need to use your PAC code.

To do this:

Log in to the iD Mobile app or online account
Go to Services
Select Switch to iD / Keep my number
Enter your PAC code and the mobile number you want to transfer
Follow the on-screen instructions to complete the transfer

Once submitted, your existing Smarty number will automatically move over to your iD Mobile SIM within the next working day or as advised during the process.

If you cannot see the option in the app or need help completing it, please contact us via Live Chat or send us a direct message through our social media platforms and we’ll be happy to assist.

Owethu