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Question

Sorry, your details do not match our records.

  • July 17, 2026
  • 1 reply
  • 3 views
S
Community Member

I have double-checked everything and my phone number ({ REMOVED }), last name, and date of birth are definitely correct. Could you please check my account details on your end and help me update or link my number? Thank you!"

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • July 20, 2026

    Hi ​@Serhan219, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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