Skip to main content
Community Member
Serhan219
Community Member
July 17, 2026
Question

Sorry, your details do not match our records.

  • July 17, 2026
  • 1 reply
  • 13 views

I have double-checked everything and my phone number ({ REMOVED }), last name, and date of birth are definitely correct. Could you please check my account details on your end and help me update or link my number? Thank you!"

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 20, 2026

    Hi ​@Serhan219, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement