STAC code

3 replies
39 views

Hi,

a previous provider has given me a STAC code. They say that you can use it to cancel that account, even though I have already opened my ID account? Is that correct and how do I use it? Thanks

switching

Hosai W

iD Mobile Employee

Hi @Norfolkdoc

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mullac1998

New Contributor

I have a STAC code also and have already requested a physical sim what do I do with the STAC code when waiting for the sim to arrive with a new number?

Gemma M

iD Mobile Employee

Hi @Mullac1998,

Once you've received and activated your SIM, you can register your account and submit your STAC code through your iD Mobile account.

To do this:

Sign in to the iD Mobile app or your online account.
Select the option to switch to iD Mobile.
Choose to use a STAC code.
Enter the STAC code exactly as provided by your previous network.
Follow the on-screen instructions to submit the request.

Your current temporary iD Mobile number will then be disconnected and your account will continue on the new SIM with a different iD Mobile number assigned.

If you're unable to see the STAC option once the SIM arrives and is activated, please let us know and we'll be happy to help further.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.