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Community Member
PaigeEvans
Community Member
July 9, 2026

STAC CODE QUERY

  • July 9, 2026
  • 1 reply
  • 10 views

Hi, hope all is well. 
I have recently purchased a sim only contract with yourselves.

I didn’t have the STAC code at check out as I am having difficulty retrieving it.


I have text STAC to 75075 on its own and followed my by DOB but it starting that the message I’m sending ‘is not quite right’ therefore unallowing me to retrieve my code.

 

is there anything you can do to help with this please? 
thanks, Paige. 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 10, 2026

    Hi ​@PaigeEvans, 

     

    Thank you for reaching out.

     

    We're sorry to hear you're having difficulty obtaining your STAC code.

     

    As your current provider is responsible for issuing the STAC code, we're unable to generate one on your behalf. If you're having trouble requesting it by text, we'd recommend contacting your current provider directly.

     

    If you need any assistance with your iD Mobile order or once you've obtained your STAC code, please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to help.

     

    Owethu

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