New Contributor

Question

Starting my PAC Number change before my phone arrives

3 replies
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I have my PAC code, but didn't use it at checkout, DPD have advised that my phone delivery is going to be later than promised. Is there a way I can start the number transfers process now? I have downloaded the App, but when I register my new phone it sends a code to the new number (which i don't have yet) before I can go any further. I need my number processing ASAP, because of my circumstances.

Is there any way I can speak to someone to start the process now?

iD Mobile Employee

Hi @JasonScotland

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JasonScotlandAuthor

New Contributor

All sorted. Thank you. Very impressed with iD so far

iD Mobile Employee

Hi @JasonScotland,

That's great to hear, thanks for coming back and letting us know.

I'm really pleased that everything has been sorted and that you're impressed with iD Mobile so far.

Thank you for taking the time to update the Community, it's always great to hear when an issue has been resolved.

If you ever need any further assistance, please don't hesitate to get back in touch.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.