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JasonScotland
New Contributor
September 2, 2026
Question

Starting my PAC Number change before my phone arrives

  • September 2, 2026
  • 2 replies
  • 13 views

I have my PAC code, but didn't use it at checkout, DPD have advised that my phone delivery is going to be later than promised. Is there a way I can start the number transfers process now? I have downloaded the App, but when I register my new phone it sends a code to the new number (which i don't have yet) before I can go any further. I need my number processing ASAP, because of my circumstances.

Is there any way I can speak to someone to start the process now?

    2 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 7, 2026

    Hi ​@JasonScotland 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    JasonScotlandAuthor
    New Contributor
    September 7, 2026

    All sorted. Thank you. Very impressed with iD so far

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