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New Contributor
Miffer
New Contributor
Nov 21, 2025 11:37 AM UTC
Question

Starting Up

I have joined Idmobile from another provider. I have received email to say that activation has taken place but I have no network. I went to app and they said I would receive a text but nothing has come. I've tried many times and followed various solutions but nothing has worked. Phone is a Samsung Galaxy S22 Ultra. Is there anything I can do?

 

    2 replies

    iD Mobile Employee
    Isa M
    iD Mobile Employee
    Nov 21, 2025 12:26 PM UTC

    Hi ​@Miffer, may I please ask if you have chosen the option of an eSim or a physical sim. If it is a physical sim card, it comes activated and if it is an eSim please scan it to activate it on the phone.

    Thanks,
    Isa🎀

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    New Contributor
    MifferAuthor
    New Contributor
    Nov 22, 2025 9:02 AM UTC

    Thanks. It was an eSIM. It was my error, I did everything from my house. Decided to go for a drive and as soon as I got out in my car all text messages started to arrive. Note to self next time, find a telecoms mast and connect first time from underneath!! 

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