Struggling to swap numbers with a new iD account

Forum|Forum|21 days ago
August 11, 2026
1 reply
16 views

Hello, I have ordered a SIM card from iD mobile and in the process of setting it up the temporary phone number that came pre-activated with my SIM card has not been able to receive any texts in order to switch my temporary phone number to my original one.

The first part of the PAC set-up has worked, that being getting the code but I am unable to put this in because of the step of receiving a text in order to verify my account. My phone also doesn’t have any signal which I would imagine would be the problem but don’t know how to solve it as there is nothing wrong with my phone or the network around me.

Thank you for your time and help.

Tashnieka D

iD Mobile Employee

Hi @FlySquatter,

Thank you for getting in touch and for explaining what’s happening. I’m sorry you’re having trouble receiving the verification text and getting your new iD Mobile SIM connected.

To help us provide the correct troubleshooting steps, could you please confirm the make and model of your phone?

Alternatively, you can contact our Live Chat team using the full link below:

https://www.idmobile.co.uk/live-chat

Once you’re on the Live Chat:

Start the chat with the automated assistant.
Type “speak to an agent” or “human”.
You’ll then be connected to an advisor who can check the SIM, signal and PAC verification issue for you.

You can also contact us through our official Facebook or Instagram pages by sending us a private message.

Thanks,

Tashnieka
The iD Mobile Team