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Question

Swappinv old number to new phone

  • June 13, 2026
  • 1 reply
  • 5 views
Millport
Community Member

Hi, I'm having difficulty in transferring my phone number to my new phone. 

Whrn following the instructions it states that my new id mobile number has been transferred from another network i.e. I've already switched my number (which I haven't). It won't let me go any further or give me any other options, other than go round in circles.

I need to change my number while my PAC code is still valid.

Can anyone help?

Many thanks.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 14, 2026

    Hi ​@Millport,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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