switch again to Id

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Hello.I was with Id mobile 2 years ago and I’ve closed my account. Now I came back to id with the same nr like before but the problem is that I don’t know how to reactivate the app with the same email and nr…what can I do ? For now i will have to wait until my nr is switched from Three to id… thank you !

Tashnieka DAnswer

iD Mobile Employee

Hi @Swet,

Thank you for getting in touch, and welcome back to iD Mobile. We’re sorry you’re having difficulty reactivating the app using your previous email address and mobile number.

Please send us a direct message with your account details so we can look into this further and advise you on the next steps. Once your number has transferred from Three to iD Mobile, we’ll also be able to check the account and app registration more fully.

Thanks,

Tashnieka
The iD Mobile Team