To add to this in the top left of my screen there’s 2 boxes with P & B in what does this mean?

You have two SIMs or eSIMs installed in your phone, which is why you see a P and B in the top left corner of your screen. To resolve this issue, remove or delete the O2 SIM/eSIM and perform a network reset. 

Hi, I have removed my o2 sim out of my phone and my o2 account has been finished. How do I do the network reset? Thanks 

Network Reset

A network reset is a troubleshooting step that can be used to resolve various issues related to network connectivity. 

What Happens During a Network Reset

During a network reset, saved Wi-Fi networks and VPN settings are erased. After the reset, it is necessary to re-enter Wi-Fi passwords and configure any other network settings as needed.

Performing a Network Reset

The steps to perform a network reset vary depending on the device being used:

• For an iPhone: Open Settings, tap General, tap Transfer or Reset iPhone, tap Reset, select Reset Network Settings, enter the passcode, then tap Reset Network Settings.
• For a Samsung Galaxy: Open Settings, tap General management, tap Reset, select Reset Network Settings.
• For Most other Android phones: Open Settings, tap System, tap Advanced, tap Reset options, select Reset Network Settings.

Purpose of Network Reset

A network reset can help resolve issues such as:

• Incorrect phone number being displayed when making calls or texts
• Failure to send or receive texts (SMS)
• Issues with Wi-Fi calling
• Problems with roaming or mobile data connectivity

I have just done this and it’s still not worked and I have no service.

Hi there ​@Evieskelding, we’re sorry to hear this. Are you still having issues with this today?

Thanks,

Tyler

Hi Tyler, 

yes I restarted it this morning and now working fine.

thank you

Hi there ​@Evieskelding, we’re very glad to hear!

Welcome to iD and have a lovely day :)

Thanks,

Tyler