I have just done the switch today from O2 to ID, keeping my o2 number. My O2 account stopped working this morning & I put my new ID sim in turned my phone off for 10 minutes and noticed I had no service and data wasn’t working. An hour later I turned it on & off again still didn’t work, and noticed I can’t call anyone. 7 hours later my data and outbound calls still isn’t working. Any help would be much appreciated.
Answer
Switch from O2 to ID & my data isnt working and i cant call anyone
Best answer by WelshPaul
A number port can take up until 10pm to complete. It might just be a case of wait and see from here.
+26You have two SIMs or eSIMs installed in your phone, which is why you see a P and B in the top left corner of your screen. To resolve this issue, remove or delete the O2 SIM/eSIM and perform a network reset.
Hi, I have removed my o2 sim out of my phone and my o2 account has been finished. How do I do the network reset? Thanks
+26Network Reset
A network reset is a troubleshooting step that can be used to resolve various issues related to network connectivity.
What Happens During a Network Reset
During a network reset, saved Wi-Fi networks and VPN settings are erased. After the reset, it is necessary to re-enter Wi-Fi passwords and configure any other network settings as needed.
Performing a Network Reset
The steps to perform a network reset vary depending on the device being used:
- For an iPhone: Open Settings, tap General, tap Transfer or Reset iPhone, tap Reset, select Reset Network Settings, enter the passcode, then tap Reset Network Settings.
- For a Samsung Galaxy: Open Settings, tap General management, tap Reset, select Reset Network Settings.
- For Most other Android phones: Open Settings, tap System, tap Advanced, tap Reset options, select Reset Network Settings.
Purpose of Network Reset
A network reset can help resolve issues such as:
- Incorrect phone number being displayed when making calls or texts
- Failure to send or receive texts (SMS)
- Issues with Wi-Fi calling
- Problems with roaming or mobile data connectivity
+26A number port can take up until 10pm to complete. It might just be a case of wait and see from here.
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+24Hi there
Thanks,
Tyler
+24Hi there
Welcome to iD and have a lovely day :)
Thanks,
Tyler
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