Switch from O2 to ID & my data isnt working and i cant call anyone

Forum|Forum|1 year ago
August 6, 2025
9 replies
472 views

I have just done the switch today from O2 to ID, keeping my o2 number. My O2 account stopped working this morning & I put my new ID sim in turned my phone off for 10 minutes and noticed I had no service and data wasn’t working. An hour later I turned it on & off again still didn’t work, and noticed I can’t call anyone. 7 hours later my data and outbound calls still isn’t working. Any help would be much appreciated.

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Best answer by WelshPaul

A number port can take up until 10pm to complete. It might just be a case of wait and see from here.

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EvieskeldingAuthor

New Contributor

To add to this in the top left of my screen there’s 2 boxes with P & B in what does this mean?

WelshPaul

Platinum  Contributor

You have two SIMs or eSIMs installed in your phone, which is why you see a P and B in the top left corner of your screen. To resolve this issue, remove or delete the O2 SIM/eSIM and perform a network reset.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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EvieskeldingAuthor

New Contributor

Hi, I have removed my o2 sim out of my phone and my o2 account has been finished. How do I do the network reset? Thanks

WelshPaul

Platinum  Contributor

Network Reset

A network reset is a troubleshooting step that can be used to resolve various issues related to network connectivity.

What Happens During a Network Reset

During a network reset, saved Wi-Fi networks and VPN settings are erased. After the reset, it is necessary to re-enter Wi-Fi passwords and configure any other network settings as needed.

Performing a Network Reset

The steps to perform a network reset vary depending on the device being used:

For an iPhone: Open Settings, tap General, tap Transfer or Reset iPhone, tap Reset, select Reset Network Settings, enter the passcode, then tap Reset Network Settings.
For a Samsung Galaxy: Open Settings, tap General management, tap Reset, select Reset Network Settings.
For Most other Android phones: Open Settings, tap System, tap Advanced, tap Reset options, select Reset Network Settings.

Purpose of Network Reset

A network reset can help resolve issues such as:

Incorrect phone number being displayed when making calls or texts
Failure to send or receive texts (SMS)
Issues with Wi-Fi calling
Problems with roaming or mobile data connectivity

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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EvieskeldingAuthor

New Contributor

I have just done this and it’s still not worked and I have no service.

WelshPaulAnswer

Platinum  Contributor

A number port can take up until 10pm to complete. It might just be a case of wait and see from here.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.