Are you switching with a PAC code from your previous supplier??

Hi ​@Murron,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Yes. It did say pac code would expire before switch but my code doesn’t expire until the 27th! And I still received a text to say we have your request 

Hi ​@Murron, 

Thanks for letting us know, and for confirming that your PAC code doesn't expire until the 27th.

We'll continue assisting you with this privately to ensure everything is processed correctly.

We'll be in touch with you shortly with an update.

Thanks, 

Tashnieka