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switch hasn’t worked properly don’t know what to do with Settings

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Silver Contributor

@samjammer71 Hello when you say switch I take it you meant port to bring a phone number to a new network? If so part of the porting sometime limited service are I use, be it calls, text etc.

When was your port scheduled for?

If the date has passed turn your phone off for about 2 minutes and back on again this sometimes refreshes the network settings.

Also just have a read of this information below which I found on here.

Port Number Information

Porting Process

UK mobile number transfers do not happen immediately. The switch can occur sometime between 8am - 10pm on the scheduled date. There might be several hours between the old provider's SIM not working and the kept number working with the new SIM.

Cancelling a Port Request

If you have requested to move your number from a different network to iD Mobile, you can contact iD Mobile to cancel the request if it's not too late. However, if you are porting out of iD Mobile, you need to contact the new network for assistance.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

JoeKingAnswer

Silver Contributor

@samjammer71 Hello when you say switch I take it you meant port to bring a phone number to a new network? If so part of the porting sometime limited service are I use, be it calls, text etc.

When was your port scheduled for?

If the date has passed turn your phone off for about 2 minutes and back on again this sometimes refreshes the network settings.

Also just have a read of this information below which I found on here.

Port Number Information

Porting Process

UK mobile number transfers do not happen immediately. The switch can occur sometime between 8am - 10pm on the scheduled date. There might be several hours between the old provider's SIM not working and the kept number working with the new SIM.

Cancelling a Port Request

If you have requested to move your number from a different network to iD Mobile, you can contact iD Mobile to cancel the request if it's not too late. However, if you are porting out of iD Mobile, you need to contact the new network for assistance.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Kash M

iD Mobile Employee

Hi @samjammer71,

Welcome to the Community!

As advised, please restart the handset and reset your network settings.

Secondly please ensure that the number is displayed correctly in your call/phone and message settings.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

samjammer71Author

New Contributor

Hello

it still lists the id mobile number I can’t seem to remove it. I have set my old kept number as the main one now and it seems to have worked. Not sure why the id number has to be there is I’ve been transferred over correctly. Thank you for help

Kash M

iD Mobile Employee

Hi @samjammer71,

Is this now resolved?

It’s worth resetting your network settings and restarting the handset if you have issues such as these.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

lou10u

New Contributor

Hi,

how do you check the network settings when switching your phone number. Port hasn’t worked 2 days after it should have

Lamiya C

iD Mobile Employee

Hi @lou10u ,

I completely understand how frustrating it can be when a port hasn’t gone through as expected.

To check your network settings on your phone after switching your number:

-Make sure your iD SIM is in your phone.

-Go to Settings → Mobile/Cellular Network → Network Operators and ensure it’s set to automatic.

-Check that Mobile Data and Roaming (if needed) are switched on.

-Restart your phone after updating these settings.

Sometimes, if your port was scheduled for a weekend or holiday, it can take a bit longer to complete — up to a couple of working days.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sidnei

New Contributor

I cannot make phone calls when on home WiFi since I move to IDmobile and the service has been bad and don’t really know what to do

Gemma M

iD Mobile Employee

Hi @Sidnei,

I am so sorry to hear of the issues that you are having with your services. Kindly note that this is quite a common issue that occurs after doing a number transfer.

Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

switch hasn’t worked properly don’t know what to do with Settings

Port Number Information

Porting Process

Cancelling a Port Request

8 replies

Port Number Information

Porting Process

Cancelling a Port Request

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Port Number Information

Porting Process

Cancelling a Port Request

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