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New Contributor
August 6, 2025

switch not working

  • August 6, 2025
  • 5 replies
  • 44 views

Switch from O2 to ID mobile did not work on the day it was supposed to despite a reset of my phone. I’m in Menorca currently. 

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    5 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2025

    Hi ​@amyneale was the day it was supposed to switch over while you were in Menorca?

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    amynealeAuthor
    New Contributor
    August 6, 2025

    Yes it was, and I’ve spoken on the live chat and followed the steps they recommended and it’s not worked. They’re saying because I’m near the coast I don’t have service but that the switch has happened.

     

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2025

    When are you due back in the UK ​@amyneale 

    It may not be coming through or delayed with you being connected to a foreign network?

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    amynealeAuthor
    New Contributor
    August 6, 2025

    Not until Sunday - and I need the roaming sorted before then. I have my roaming on and I have roaming in my plan. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi there ​@amyneale, although the switch may have happened, unfortunately, we’d advise customers not to be abroad when requesting a switch, as it could cause issues until you’re back in the UK. 

     

    Did you use the iD SIM card in the UK before going abroad?

     

    Thanks,

    Tyler

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