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Community Member
Bubbaru
Community Member
September 10, 2026
Question

Switch of my old number hasn't happened on due date?

My old phone number was due to switch yesterday but it hasn't happened. I provided the PAC at the point of ordering. I tried doing the switch through the app and it says "Oops". Can anyone help?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 11, 2026

    Hi ​@Bubbaru 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

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