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Community Member
Bubbaru
Community Member
Sep 10, 2026 7:04 PM UTC
Question

Switch of my old number hasn't happened on due date?

My old phone number was due to switch yesterday but it hasn't happened. I provided the PAC at the point of ordering. I tried doing the switch through the app and it says "Oops". Can anyone help?

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Sep 11, 2026 10:50 AM UTC

    Hi ​@Bubbaru 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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