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New Contributor
Kristoff
New Contributor
January 30, 2026
Solved

Switch to ID

I have not received confirmation of my switch to ID as of yet and confirmation that I have successfully kept my number. PAC code entered 

    Owethu M
    Owethu MAnswer
    iD Mobile Employee
    January 30, 2026

    Hi ​@Kristoff 

    I do apologise that you do not have any information regarding the switch. Please contact us directly via DM or live chat with your account information so that we can assist chat the system and find out if the switch was processed correctly. 

    -Owethu

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    3 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    January 30, 2026

    Hi ​@Kristoff 

    I do apologise that you do not have any information regarding the switch. Please contact us directly via DM or live chat with your account information so that we can assist chat the system and find out if the switch was processed correctly. 

    -Owethu

    New Contributor
    KristoffAuthor
    New Contributor
    January 30, 2026

    Thank you but it’s all sorted now. Up and running with ID 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    January 30, 2026

    Hi ​@Kristoff 

     

    Thank you for letting us know.

     

    If you need further assistance, please let us know and we will help you.

    Thank you for your support

     

    -Michael

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