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New Contributor
Martie
New Contributor
Oct 24, 2026 2:16 PM UTC
Question

Switched my mobile number over via PAC now nothing working

Received the PAC transfer being complete email but my mobile network is not showing at all and i cant receive calls, make calls or use the internet when im not in wifi. 
 

i have restarted my phone 3 times so far 

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Oct 26, 2026 12:21 PM UTC

    Hi ​@Martie 

    Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you.

    Please do ensure that you have the iD Mobile sim active in the handset and that this is the only sim in the handset.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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