I got a new phone on pay monthly with ID mobile through car phone warehouse. I asked to keep my old o2 number. It sent me a sim and when I put the sim in it gave me a new number for a few days then text me to tell me it was switched back to my old number. When I’m ringing people/ people are ringing me it’s coming up through my old number which is good. When people are texting my old number however it’s coming through my phone but when I text back it’s coming up as my new number ?
Switched number
+5Hi
I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:
Android:
Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.
iPhone:
Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.
Regards,
Gemma
The iD Mobile Social Media Team
+10You can only retain your 02 number if you requested a PAC Code from 02; otherwise it’s likely reallocated.
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