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Community Member
PaulFrance1
Community Member
September 12, 2026
Question

switched to ID but not getting service

  • September 12, 2026
  • 1 reply
  • 24 views

I have switched to ID keeping my old number. I received a message saying the switch has completed 5 hours ago, but I am not getting any service. The bars on the top left of my phone are blank.

Also I am not receiving text to allow me to confirm my details for the mobile app.

 

I have turned my phone on and off several times and taken the sim out and put it back in again. My sim is activated.

 

Any idea what the issue is?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 13, 2026

Hi ​@PaulFrance1 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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