Skip to main content
New Contributor
September 23, 2025
Question

switched to ID but not reciving text messages from my bank so card blocked

  • September 23, 2025
  • 6 replies
  • 121 views

Hello

 

i switched to ID a few weeks ago but the switch wasn’t fully successful because I can’t receive texts from my bank (or probably any short code sms texts) so I can’t use my bank card online anymore (I wonder how id mobile is going to feel about this when I can’t pay the bill!!! ) I have tried live chatting it’s always the same suggestions they don’t work and meanwhile the team will not answer if they have checked if I can receive short code sms texts. They simply just disconnect from the chat so I have to start a new one with another service agent who suggests the same things that have already not worked. I want to be able to spend on my bank card again. I also think it’s disgusting that the complaint form only works during office hours and there is no customer service that I can ring

    6 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 25, 2025

    Hi there ​@stephanie68, sorry to hear that.

     

    Are you able to send and receive normal texts, just not OTP’s?

     

    Also, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 25, 2025

    Hi

     

    yes i can send a receive normal texts and my number is displaying correctly

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    September 25, 2025

    Have you tried a network reset on the phone with your iD SIM, ​@stephanie68

    The phone user guide normally covers all the reset procedures.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 26, 2025

    Hi there ​@stephanie68, as adivsed kindly by ​@andewhite, have you tried resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 7, 2025

    Yes that was done it didn’t help

     

    any other ideas?

     

    stephanie 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 7, 2025

    Hey there ​@stephanie68, is the same issue(s) still on-going?

     

    Can you receive normal texts okay?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.