switched to ID but not reciving text messages from my bank so card blocked | iD Mobile Community
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switched to ID but not reciving text messages from my bank so card blocked

  • September 23, 2025
  • 6 replies
  • 65 views

Hello

 

i switched to ID a few weeks ago but the switch wasn’t fully successful because I can’t receive texts from my bank (or probably any short code sms texts) so I can’t use my bank card online anymore (I wonder how id mobile is going to feel about this when I can’t pay the bill!!! ) I have tried live chatting it’s always the same suggestions they don’t work and meanwhile the team will not answer if they have checked if I can receive short code sms texts. They simply just disconnect from the chat so I have to start a new one with another service agent who suggests the same things that have already not worked. I want to be able to spend on my bank card again. I also think it’s disgusting that the complaint form only works during office hours and there is no customer service that I can ring

6 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi there ​@stephanie68, sorry to hear that.

 

Are you able to send and receive normal texts, just not OTP’s?

 

Also, when you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 25, 2025

Hi

 

yes i can send a receive normal texts and my number is displaying correctly


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 25, 2025

Have you tried a network reset on the phone with your iD SIM, ​@stephanie68

The phone user guide normally covers all the reset procedures.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 26, 2025

Hi there ​@stephanie68, as adivsed kindly by ​@andewhite, have you tried resetting network settings?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • October 7, 2025

Yes that was done it didn’t help

 

any other ideas?

 

stephanie 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • October 7, 2025

Hey there ​@stephanie68, is the same issue(s) still on-going?

 

Can you receive normal texts okay?

 

Thanks,

Tyler