switched to ID nothing working

Forum|Forum|9 days ago
September 2, 2026
1 reply
14 views

Got new phone contract last week with ID. On Saturday I got the PAC and booked in to transfer over today (Tuesday). Got a text saying:

Hi EMMA - good news! Your number has switched to iD Mobile, and your account with your previous provider has been disconnected. Just switched and having issues with iMessage or FaceTime? Check out our Community article for help with your settings: community.idmobile.co.uk/g-164/h-57840

but nothing works - the data or anything. On the network on top of my phone it just says:

no signal, P No service

ID 2 bars signal, no data

please someone support as there is zero customer service here !!!

SIMIssue

Hosai W

iD Mobile Employee

Hi @Emmajane123

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the network issues after the number transfer.

Please confirm if you have installed the esim or inserted the iD Mobile physical sim and that the iD sim is the only sim in the handset?

Thanks,
Hosai

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