Thanks!

​@nickobt,

I hope that you managed to get this resolved.

If you require further assistance, please let us know.

Kash

Thanks Kash

No I didn’t really resolve it. ID said I’d have two numbers with a dual eSIM but I only have one - the one I ported from EE. 🤷🏻

Somebody has got this wrong. I don’t understand why they would say you’d have 2 working numbers.

If you wanted to keep your EE number the process was rather simple, you get a PAC and port your number to iD. You tell them you want an eSIM rather than a physical SIM. Job done!

Or

If you wanted to keep the existing phone number and wanted a 2nd number you would need 2 accounts. You don’t want this and would like this resolved if this is the case. Even if you accidentally created this problem I’m mystified as to how iD Live Chat can’t sort this😵

Hi ​@nickobt 

Unless you’ve made two orders with us, you wouldn’t have two numbers, I’m unsure where/why that would have been told.

A device that has the capability for dual eSIM would need two separate eSIMs to utilize that functionality.

Tom

ID definitely implied I would have two numbers. Otherwise why is it called a “dual” eSIM? Also you “gave” me a new number but now it’s disappeared and I’ve got my old EE number (which is what I wanted so that’s ok). But where’s the other number??

Without posting anything personal, like names, account details, email/home addresses etc could you pop up where it says this?

Or are you referring to this

eSIMs offer greater security since there’s no physical SIM to remove, making it safer if your phone gets lost or stolen. They also allow you to have two active numbers and easily switch between them. Plus, with fewer physical SIMs in circulation, it’s a win for the environment by reducing plastic waste.

If that’s what you are, then I can see how you came to this conclusion. And I had a debate with another user too - I said back then the wording doesn’t sound right. What iD mean (in their own special way) is that you can have:

• 1 SIM and 1 eSIM (some phones can have multiple) but both numbers need separate accounts
• 2 eSIMs but you need 2 accounts

If I’ve sussed this out I’ll see if I can find the other thread.

That wording that you quote is exactly what I’m referring to! The wording is at best confusing and at worst misleading. And I still don’t understand why they initially gave me a new (ID) number which has since disappeared now that I’ve removed my old physical EE SIM - thanks to your suggestion!

iD why you no listen!!!!!!!

This was my response

Maybe it should read:

You can have two active numbers, whether that be two physical SIMs, or one SIM and one eSIM, or (phone dependent) two eSIMs, and with two active numbers you can seamlessly switch between them. And by using at least one eSIM, thus less physical SIMs means less plastic in circulation - a win for the environment.

Found the thread too

but note the final post from an iD staff member

sorry for any confusion on our part

Now I’m not picking on anyone, but this really needs correcting as it’s misleading iD!

Haha. Well thanks for all your help Daz. Saved me a lot of grief and confusion!