My old provider used to still showing in phone settings even though I had a PAC and I have been given a new ID number
Solved
switching
Best answer by andewhite
… And I still don’t understand why they initially gave me a new (ID) number which has since disappeared now…
Getting a randomly assigned new number, when joining a new service provider, is a standard procedure for all the UK mobile networks,
Because any given mobile number can’t function properly if active on two different networks, you’re assigned a new mobile number for the network connection to your new provider.
UK mobile number transfers don’t happen immediately and there’s always some down-time while the number you want to keep is disconnected from the ‘old’ network and connected to the ‘new’ network. The initial (new) number is disconnected (from the network), and recycled for use elsewhere during the switching process.
We are very sorry you feel this way
We will ensure this is fed back to the business.
Nat
We are very sorry you feel this way
We will ensure this is fed back to the business.
Nat
Well it might have been fed back but nothing was done as I also received “Here is your new number 073######## “ after I had sent a PAC code and requested my old number and wasn’t told it was a temporary number .
Very misleading and stressful .
Hi
I’m sorry you were left feeling stressed and confused, that’s the last thing we ever want for you. The switching process should feel clear and straightforward, and I can completely understand why you’d be frustrated if the information you received made it sound like you’d been given a permanent second number rather than just a temporary one.
We do appreciate your feedback.
Thanks,
Luna
The iD Mobile Team
Thanks
All that needs to be done is changing the message to “This is your Temporary number “ quite simple .
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