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Community Member
JudeV
Community Member
Oct 12, 2026 8:44 PM UTC
Question

switching old number

Hi, 

I have followed the steps to switch my old number (ID mobile) to new phone, but an error message ‘oops something went wrong’ keeps appearing, and won’t allow me to progress with the PAC and ‘number I want to keep’ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 7:39 AM UTC

    Hi ​@JudeV,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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