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Question

Switching phone number with PAC & getting date error

  • May 26, 2026
  • 3 replies
  • 29 views
S
New Contributor

Using ID website, trying to change to my old number with PAC code. When following the instructions, it asks to give a change date but does not let me select a date. Will not let me go to next page until date selected. 

 

    3 replies

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 26, 2026

    Hi ​@Sj1989,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    New Contributor
    • VK1000
    • New Contributor
    • July 29, 2026

    ​@Kwanele Z 

    Exact same issue here, could you help me too?

    Thanks!

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Hosai W
    • iD Mobile Employee
    • July 31, 2026

    Hi ​@VK1000,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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