switching to ID

Hi ​@Alex97.

Thank you for your post. I’m sorry you’re having trouble logging in and getting set up.

As you’ve just joined us and are moving your number from EE, you’ll need to complete your number transfer using your PAC code rather than the app login process at this stage. The SMS verification can sometimes not work until the number transfer is fully completed.

To get this sorted, please contact our team directly with your PAC code and the number you want to keep, and we’ll be able to process the transfer for you:

 https://www.idmobile.co.uk/live-chat

Once that’s done, your number will be moved over and you’ll be able to log in and manage your account normally.

Thanks,

Marquerita

The iD Mobile Team

Chat bot is telling me to log into the app but I can’t do that. Is there a number that I can speak to someone please 

Hi ​@Alex97, 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu