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New Contributor
April 23, 2026
Question

switching to ID

  • April 23, 2026
  • 3 replies
  • 107 views

I’ve just bought a phone through mobiles.co.uk and need to switch my number from EE to ID mobile. I try to log into the app using the ID mobile number but it doesn’t send me a code to log in 

    3 replies

    iD Mobile Employee
    April 23, 2026

    Hi ​@Alex97.

     

    Thank you for your post. I’m sorry you’re having trouble logging in and getting set up.

     

    As you’ve just joined us and are moving your number from EE, you’ll need to complete your number transfer using your PAC code rather than the app login process at this stage. The SMS verification can sometimes not work until the number transfer is fully completed.

     

    To get this sorted, please contact our team directly with your PAC code and the number you want to keep, and we’ll be able to process the transfer for you:

     https://www.idmobile.co.uk/live-chat

     

    Once that’s done, your number will be moved over and you’ll be able to log in and manage your account normally.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Alex97Author
    New Contributor
    April 23, 2026

    Chat bot is telling me to log into the app but I can’t do that. Is there a number that I can speak to someone please 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@Alex97
     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Owethu