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Question

Switching to ID Mobile, keeping old number, what to do next

  • June 24, 2026
  • 1 reply
  • 5 views
B
Community Member

I am trying to leave my current provider and have requested a PAC code. I looking into networks and have chosen ID Mobile, I picked a plan, chose to keep my number and checked out - it didn’t provide an area to put the PAC code. 
I then had a confirmation email of ID mobile and downloaded the eSIM with it saying it’s now my primary number. 
What do I do next? 
I tried logging into I’d mobile and it says the details won’t match to then switch through the app, and the only other option says when purchasing to add the PAC code then, but it didn’t offer it. So I don’t know what to do, and how I’ll know the process it happening or whether my ID mobile contract has even begun. 

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@Bella27 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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