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Switchover not happened

  • April 18, 2026
  • 1 reply
  • 13 views
S
Community Member

My switchover day was yesterday and was supposed to have happened by 10pm last night but nothing has happened yet. When I signed up I provided a PAC number which my old network (O2) gave me to give to iD mobile so I could keep my old number. O2 disconnected yesterday and since yesterday I've been able to get mobile data with iD mobile but I still can't send or receive calls or text messages. That means I can't register on the iD app because I need to be able to receive text messages in order to receive a code from iD to register. Anybody have any idea when things will sort themselves out?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 18, 2026

    Hi ​@Sonnyboy1975,

     

    I am so sorry to hear about the issues that you are facing with your number transfer. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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