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Question

Talking to a real person

  • March 25, 2026
  • 1 reply
  • 13 views

Can I speak with a real person without going through live chat? I have entered my name and phone number into live chat but as I am transferring my old number over to iD Mobile mu o2 number is not recognised.

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • March 26, 2026

Hi ​@s.king53

 

We’re sorry to hear that you’re having trouble getting in touch with us. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

-Anneline