TERRIBLE

1 reply
18 views

INSANELY RUBBISH. CANNOT CREATE ACCOUNT WITHOUT ADDING NUMBER. CANNOT ADD NUMBER WITHOUT CODE. CANNOT ADD CODE WITHOUT ESIM. ROUND AND ROUND AND ROUND. CANNOT DOWNLOAD APP. CANNOT LEAVE. I WILL COMPLAIN ABOUT THIS COMPANY TIL THE DAY I DIE OR THEY GO OUT OF BUSINESS - SHOCKING. WORST THING I EVER DID.

Gemma M

iD Mobile Employee

Hi @barnie9,

I’m really sorry to hear how frustrating this has been, especially when you’re unable to complete the account setup because you can’t receive the verification code.

Please contact our Live Chat team and explain that you’re unable to access your eSIM or receive the verification code. They’ll be able to complete the necessary security checks and assist with arranging a replacement SIM/eSIM so you can get your service working.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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