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Tdub0911
Community Member
September 9, 2026

terrible service

  • September 9, 2026
  • 1 reply
  • 6 views

Ordered a S26 with the Samsung watch offer.

Phone arrived. No watch. Thought it might be order on Samsung website. Nope. Phone CW and told not eligible for watch due to buying the monthly sim! Its going back! What a joke!

 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Tdub0911,

     

    I'm sorry to hear about the confusion regarding the Samsung Watch offer.

     

    If your upgrade included a free Samsung Galaxy Watch offer, you'll need to submit a claim through Samsung's promotions portal rather than receiving the watch automatically.

     

    Please visit our offers page and locate the promotion that applies to your purchase: https://www.idmobile.co.uk/claim-your-offer 

     

    For the Back to School 2026 Samsung promotion, claims must be submitted by 07/10/2026 at 23:59 using the following link: https://samsungoffers.claims/BacktoSchool2026

     

    Make sure you have your proof of purchase and any other required details to hand before submitting your claim.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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