I have bitter experience with ID custmer service. My contract has been started when the sim card is dispatched and counted my contract period for less than 30 days. All the other service providers count the contract perios from the date the sim card is activated but this is not fair. When I seek for an assistant in this regard the agent did not want to help me with that indirectly told me to leave ID mobile. ID mobile is cheating with contract period (less than 30 days)
The contract period includes less than 30 days
+3Hi
We’re really sorry to hear about your experience and completely understand how frustrating this must feel. We take feedback like this seriously and want to ensure our customers feel supported.
The contract period for iD Mobile starts from the date the SIM is dispatched, which can sometimes differ from activation. We understand this may be different from other providers, and we apologise if this caused any confusion.
To review your account and see if there’s anything we can do to assist, please contact us privately via the iD Mobile app, live chat, or direct message. We’ll be happy to look into this further and support you.
Owethu
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