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Question

The website won’t let me pick a date to keep my phone number.

  • October 1, 2025
  • 7 replies
  • 386 views
F
New Contributor

I’m attempting to use the switch website to keep my old number, everything is working except when I get to the page asking me to pick a date for the switch. When I enter any date, whether it’s within or outside of the thirty days, a red message pops up telling me that the date I’ve selected is outside the 30 days that the pac code lasts for and to pick a sooner one. It’s currently the 1st of oct 2025 and I’m picking the third of the same month and year or any day after that and the message still pops up. I have no idea what to do, has anyone got any solutions?

    7 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • October 2, 2025

    Hi ​@FleurHudson  when did you get your PAC? They are only valid for 30 days, if you have had the PAC a while that may be the reason and you may need to request a new one.

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    F
    New Contributor
    • FleurHudson
    • Author
    • New Contributor
    • October 2, 2025

    I received my PAC code less than a day ago.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@FleurHudson, just to confirm, are you trying to switch to us, or away from us?

     

    Thanks,

    Tyler

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    New Contributor
    • FleurHudson
    • Author
    • New Contributor
    • October 3, 2025

    Hi, I'm trying to switch to you.

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • October 3, 2025

    OK, can you please try clearing your cache/cookies and trying a different browser/device ​@FleurHudson ?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • FleurHudson
    • Author
    • New Contributor
    • October 7, 2025

    Hi, sorry for the delay, I cleared the cookies but by that time the PAC was actually about to run out, so I waited until I could ask for a new one and It’s now sorted. Still not sure what the original issue was, perhaps it wasn’t to do with ID mobile and instead my previous mobile provider. Thank you for all the helpful suggestions though. :)

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • October 8, 2025

    Hi ​@FleurHudson 

     

    Glad to hear it worked out in the end, let us know if you require any further assistance with anything else.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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