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Community Member
NickBrooka
Community Member
September 13, 2026
Question

totally unable to access

I cannot access the app or website for my daughter's account - just stuck getting told "records so not match" constantly. How do I speak to a human to help me?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 14, 2026

Hi ​@NickBrooka 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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