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Community Member
Oct 24, 2026 7:50 AM UTC

transfer

Hi I recently signed up to a sim only pay monthly deal we entered the pac code at the time to keep my number from another supplier. When trying to register and activate you are sending a passcode to the telephone number {REMOVED} this number is currently inactive as the pac code was submitted to yourselves can the code be sent to my email address {REMOVED}

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    Oct 26, 2026 11:40 AM UTC

    Hi ​@Ghgffg 

    Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you.

    You would need to allow the number to be transferred, and the sim received as the code is only sent via SMS to the iD Mobile Sim.

    Thanks,
    Hosai

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