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Community Member
Alice_rebecca
Community Member
October 2, 2026

Transfer issues

Hi, I recently joined iD Mobile and submitted my PAC from Three as part of the switch because I want to keep my existing number. It’s now been more than two working days, but my Three SIM is still active with my old number and my iD eSIM is still showing the temporary iD number. I’ve restarted my phone but nothing has changed. Could you please check the status of my number transfer and confirm whether my PAC request was received? Thank you

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 3, 2026

    Hi ​@Alice_rebecca,

     

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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