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Question

Transfer my number

  • May 31, 2026
  • 1 reply
  • 10 views
L
Community Member

I have created an IDmobile account, but when i log in it sends me back to orders when i have already ordered a sim only plan.

On both the app and website

It will not let me add the PAC code to transfer my old number or add a start date either.

Its just sending me round in circles…….

 

 

    1 reply

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@lippylion263,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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