Skip to main content
Community Member
Lewis Dagless
Community Member
October 22, 2025
Question

Trouble Switching

  • October 22, 2025
  • 1 reply
  • 78 views

Good morning. I have been trying for several days now to transfer my old number to my new ID mobile. I have filled out the online form when selecting switch to ID. All mobile numbers, PAC codes are correct. When trying to proceed, it always states that something has gone wrong. Been trying to contact ID via live chat, but keep being timed out.

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    October 22, 2025

    Hi ​@Lewis Dagless

     

    Thank you for reaching out, and I’m really sorry to hear about the trouble you've had trying to transfer your number. I completely understand how frustrating this must be, especially when you've made every effort to get it sorted. 

    We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

     

    Thanks again for your patience.


    Lamiya 
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement