Trouble with new contract

1 reply
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Hi,

I have been charged twice for 2 different sims.

a new simi with a new number has arrived and I have tried to move over to it but it won't let me.

it now only shows my old contract on the app whereas before it showed my new one.

Gemma M

iD Mobile Employee

Hi @Bosto,

It sounds like you've taken out a new iD Mobile plan and received a new SIM with a new number, while your original iD Mobile contract is still active.

Unfortunately, iD Mobile doesn't support internal number transfers between two iD Mobile plans, which is why you're unable to move your existing number onto the new SIM. The only way to keep your existing number would have been to upgrade the original plan, or transfer the number to or from another network.

We'd recommend contacting our Live Chat team to discuss returning the new plan and then upgrading the original plan correctly if you'd like to keep your existing number.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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