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Question

Trouble with the switch over

  • May 27, 2026
  • 1 reply
  • 5 views
S
Community Member

Hello,

Hope this find you well ! 

 

I have just switched over to iD Mobile and when I chose to do my swap I provided my PAC code. I have been given a new mobile number but I can’t access the app as I can’t provide the confirmation code that is sent to that number, but my old number isn’t being recognised either. 

 

I’m not sure if the switch over has been done or not, I’m just unsure where to go from here as it says my bill starts from the 25/05/26. Any update would be great. 

 

To confirm my PAC code is as follows: 

 

Thank You 

 

Best Wishes 

Sarah Silva 

    1 reply

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 27, 2026

    Hi ​@SarahSilva,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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